{"id":20624,"date":"2023-06-28T11:27:13","date_gmt":"2023-06-28T11:27:13","guid":{"rendered":"https:\/\/dama.ma\/?post_type=jobs&#038;p=20624"},"modified":"2023-06-28T11:27:21","modified_gmt":"2023-06-28T11:27:21","slug":"agent-clientele-senior-tanger","status":"publish","type":"jobs","link":"https:\/\/dama.ma\/en\/jobs\/agent-clientele-senior-tanger\/","title":{"rendered":"AGENT CLIENTELE SENIOR-TANGER-"},"content":{"rendered":"<p>Nous recrutons pour l&rsquo;un de nos clients un Agent client\u00e8le senior sur la ville de Tanger.<\/p>\n\n\n\n<p><strong>Missions :<\/strong><\/p>\n\n\n\n<p>L&rsquo;agent client\u00e8le est charg\u00e9 d&rsquo;encaisser les transactions clients de son espace services, d&rsquo;animer les services et produits, assurer la gestion globale de l&rsquo;agence, et assurer la gestion de la caisse (fonds).<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Gestion de l&rsquo;ACCD<\/li><li>Ouverture et fermeture de l\u2019ES selon les horaires exig\u00e9s par zones<\/li><li>&nbsp;Encaissement des factures clients<\/li><li>Assurer le bon fonctionnement de l\u2019ES et \u00e0 sa propret\u00e9 (enseignes, entr\u00e9e de l\u2019ES, vitres, murs, comptoir, \u00e9quipements informatique et s\u00e9curit\u00e9\u2026)<\/li><li>Assurer le service client en termes d\u2019accueil, de traitement et de r\u00e9solution de probl\u00e8mes (dans la limite du possible ou en aviser le service concern\u00e9)<\/li><li>&nbsp;Commercialisation et Animation des produits et services au sein de l&rsquo;agence (amanty, Transfert d\u2019argent, Encaissements factures, billets Transport)<\/li><li>Suivi et Gestion du plafond : versement des montants encaiss\u00e9s, le plus t\u00f4t possible et de sortes \u00e0 ne pas perturber le service clients<\/li><li>Gestion des r\u00e9clamations : Remonter des r\u00e9clamations et attentes des clients au superviseur<\/li><li>Reporting Compte rendu quotidien des encaissements au Responsable support RCCD (mandat Transfert&#8230;), plafond (\u00c9tat de la caisse)<\/li><\/ul>\n\n\n\n<p><strong>Formation et exp\u00e9rience :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Bac+ 2 ou plus en Gestion des entreprises, commerce, \u00e9conomie, finance<\/li><li>2 ans d\u2019exp\u00e9rience minimum dans un poste de charg\u00e9(e) de client\u00e8le&#8230;<\/li><\/ul>\n\n\n\n<p><strong>Comp\u00e9tences et qualit\u00e9s pr\u00e9-requises :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Avoir une tr\u00e8s bonne connaissance du domaine d\u2019activit\u00e9s<\/li><li>\u00catre disponible<\/li><li>Avoir de la courtoisie et du sens de l\u2019\u00e9coute.<\/li><li>Avoir un bon relationnel<\/li><li>\u00catre rigoureux &amp; Int\u00e8gre<\/li><\/ul>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":""},"class_list":["post-20624","jobs","type-jobs","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dama.ma\/en\/wp-json\/wp\/v2\/jobs\/20624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dama.ma\/en\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/dama.ma\/en\/wp-json\/wp\/v2\/types\/jobs"}],"wp:attachment":[{"href":"https:\/\/dama.ma\/en\/wp-json\/wp\/v2\/media?parent=20624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}